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At Mystic Art Studio, we are committed to providing you with a seamless shopping experience. Below is our shipping policy:

1. Processing Time: All orders are processed and shipped within 24-48 hours of dispatch. Please note that orders are not processed or shipped on weekends or public holidays.

2. Delivery Time: After dispatch, delivery typically takes 3-7 business days, depending on your location. Delivery times may vary slightly for remote areas.

2. Tracking: A tracking number will be provided once your order is shipped.

3. Express Delivery: If you need urgent delivery, we offer express delivery options. For this service, please contact our team through:

Call: 8838813030

WhatsApp: 8838813030

Please include your Order ID when making a special request for early delivery. We will do our best to accommodate your needs based on availability

5. Tracking: Once your order is dispatched, you will receive a tracking number via email or WhatsApp, allowing you to track the status of your delivery.

6. Customer Support: If you have any questions or need further assistance with your order, please don't hesitate to reach out to our customer support team at the contact details above.

Mail :- mysticartstudio11@gmail.com

Call/whatsapp :- 8838813030

We are committed to ensuring your order reaches you promptly and in perfect condition.

RETURN AND EXCHANGE POLICY

At Mystic Art Studio, customer satisfaction is our priority. Here’s our policy on returns and exchanges:

1. Exchange Policy: We offer a 7-day exchange policy. If you wish to exchange a product, please contact us within 7 days of receiving your order.

2. Return Policy: Returns are accepted only in the following cases:

• Defective product

• LED Not working

• Product Misplaced

To initiate a return, please reach out to us within 7 days of receiving your product.

Incase if Customer want to refund the product 200 rupees charges will deducted and Rest amount will be refunded back to the customer wallet/UPI

REFUND USUALLY TAKE 10-15 DAYS TIME ONCE THE PRODUCT HAS BEEN DELIVERED OUR QC TEAM WILL CHECK AND WILL ARRANGE A REFUND. IF THE PRODUCT IS NOT IN PROPER CONDITION OR IF QC FAIL IN SUCH CASES REFUND WILL BE NOT INITIATED AND PRODUCT WILL BE SENT BACK TO CUSTOMER

3. How to Contact Us:

Email: mysticartstudio11@gmail.com

Call or WhatsApp: 8838813030

4. Smooth Process: Once your product is verified as eligible for exchange or return, our delivery partner will collect the parcel from you. If it’s an exchange, the new product will be delivered back to you. This process typically takes 10-12 business days.

5. Store Credit: If you wish to return a product, we offer store credit as an alternative. Store credit will be valid for 1 year from the date of issue.

6. Custom-Made Products: Please note, all our products are custom-made specifically for each customer, ensuring a personalized experience.

We strive to make the process as smooth as possible and are here to assist you with any concerns. Thank you for choosing Mystic Art Studio !